Legal
Data Deletion Instructions
Effective date: 5 October 2026
How to request deletion
Email [email protected] with the subject Data Deletion Request.
Please provide enough information for us to identify the relevant records, such as your name, WhatsApp or contact number, email address, company name if applicable, and a brief description of the conversation, quotation or order involved. Do not send passwords or authentication codes.
Identity verification
To protect customer information, we may ask you to verify that you are the person associated with the records before completing a deletion request.
What happens after a valid request
We will delete or anonymize personal information that we control unless we are required or permitted to retain it for legal, accounting, tax, security, fraud-prevention, warranty, contractual or dispute-resolution purposes. Where deletion cannot be completed immediately, we will explain the reason and the relevant retention requirement.
Third-party platforms
Requests to delete information held independently by Meta, WhatsApp or another third-party service provider may also need to be submitted directly to that provider under its own privacy process.
Contact
For questions about this process, contact [email protected].